Shipping policy

 

Shipping Policy

Effective Date: 1st April 2025

Thank you for shopping with Sillima. We are committed to delivering your order quickly and safely while ensuring a smooth shopping experience.

1. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

  • We ship across India through trusted courier partners.

  • Estimated delivery time: 5-10 business days from dispatch, depending on your location.

  • Remote or rural areas may require additional delivery time.

3. Shipping Charges

  • Free shipping on orders above ₹[Insert Amount].

  • A standard shipping fee will apply for orders below the free-shipping threshold, displayed at checkout.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking link via email/SMS to monitor your delivery status.

5. Delivery Attempts

  • If you are unavailable at the time of delivery, our courier partner will attempt re-delivery.

  • Failure to receive the package after multiple attempts may result in it being returned to us.

6. Delays & Unforeseen Circumstances

  • Delivery timelines are estimates and may be affected by factors beyond our control, including weather, strikes, or courier delays.

  • We are not liable for such delays but will assist in resolving issues with our courier partners.

7. International Shipping

  • Currently, we do not ship internationally. Orders are delivered only within India.

8. Address Accuracy

  • Please ensure your shipping address is complete and accurate.

  • We are not responsible for delayed or undelivered orders due to incorrect address details.

9. Damaged or Missing Items

  • If your package arrives damaged or with missing items, please contact us within 48 hours of delivery with photos of the package and products.

  • We will assist with replacements or refunds as per our Returns & Refund Policy.

Contact Us

For shipping-related queries, reach us at:
Email: info@sillima.com
Website: www.sillima.com