Privacy policy

Last updated: April 1, 2025

This Privacy Policy describes how Sillima ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from sillima.com (the "Site") or otherwise interact with our services (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether customers, website visitors, or individuals whose information we collect.

By accessing or using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted on the Site, with the "Last Updated" date revised accordingly. Please review the policy periodically to stay informed.

Personal Information We Collect

Information You Provide to Us:

  • Contact Information: Name, address, phone number, and email address.
  • Order Details: Billing and shipping addresses, payment confirmation, and phone number.
  • Account Information: Username, password, and security details.
  • Customer Support Information: Any information shared during communications with us.

You can choose not to provide certain information, but this may prevent you from accessing certain features of the Services.

Information We Collect Automatically:

We may collect information about your interactions with the Site using cookies, pixels, and similar technologies. This includes:

  • Device and browser details
  • IP address
  • Network connection data
  • Usage patterns and interactions

Information From Third Parties:

We may collect information from vendors and service providers, such as:

  • Payment processors to facilitate transactions.
  • Analytics providers to understand site usage.

All third-party data collection is subject to this Privacy Policy.

How We Use Your Information

  • Providing Services: Processing payments, fulfilling orders, managing accounts, and shipping products.
  • Marketing and Advertising: Sending promotional communications and tailoring advertisements.
  • Security and Fraud Prevention: Detecting and addressing fraudulent or unauthorized activities.
  • Service Improvements: Enhancing your experience through feedback and analytics.

Cookies

We use cookies to enhance functionality, analyze site usage, and personalize content. You can manage cookie preferences in your browser settings. Blocking cookies may impact your experience with the Services.

Disclosure of Information

We may share your information with:

  • Service Providers: For payment processing, shipping, customer support, and analytics.
  • Business Partners: For marketing and promotional purposes.
  • Affiliates: Within our corporate group.
  • Legal Obligations: To comply with laws or enforce our terms.

We do not sell or share sensitive personal information without your consent.

User-Generated Content

Content you post on public areas of the Site, such as reviews, will be publicly accessible. Please exercise caution when sharing information.

Third-Party Websites

Our Site may include links to third-party platforms. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing information.

Children's Data

The Services are not intended for individuals under 16 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us to request deletion.

Data Security and Retention

We employ measures to protect your data but cannot guarantee absolute security. Information is retained as long as necessary to fulfill its purpose, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights such as:

  • Access: Request details about the personal information we hold.
  • Correction: Update inaccurate data.
  • Deletion: Request data removal.
  • Portability: Obtain a copy of your information.
  • Restrict Processing: Limit data usage.
  • Withdraw Consent: Revoke consent for processing.

To exercise these rights, contact us at info@sillima.com. We may need to verify your identity before processing requests. Non-discrimination policies ensure you are not penalized for exercising your rights.

Complaints

If you have concerns about how we handle your data, contact us at info@sillima.com. If unsatisfied with our response, you may have the right to escalate to a local data protection authority.

International Users

Your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable laws, including Standard Contractual Clauses.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: info@sillima.com
Address: B-4 1104 Cherry County, GH5B Techzone 4, Greater Noida West, UP, 201306, India